Shipping Policy
Long Neck Dispensaries
Address: 32369 Long Neck Rd #10, Millsboro, DE 19966, United States
Phone: 302-945-2809
Email: support@longneckdispensaries.com
Order Processing
Once your order is placed, you’ll receive an order confirmation email with the details. Please review it carefully, and if you notice any mistakes, contact us right away at support@longneckdispensaries.com so we can make corrections before shipping.
Shipping Costs
Shipping rates are calculated at checkout and depend on the delivery address, weight, and size of your order, as well as carrier fees.
Delivery Times
Estimated delivery times will be displayed at checkout based on the selected shipping method and carrier. These estimates are provided by the carrier and may vary.
Age Verification
In compliance with the law, we can only ship to customers 21 years of age or older. All deliveries require a valid government-issued ID and an adult signature upon receipt.
Shipping Delays
While we work hard to ensure prompt delivery, factors such as severe weather, carrier delays, or national holidays may cause unexpected changes in delivery times. If there is a significant delay, we will notify you via email.
Tracking Your Order
When your order ships, you’ll receive a shipping confirmation email with your tracking number. You can use this number on the carrier’s website to monitor your shipment’s progress.
Damaged or Lost Shipments
- Damaged Packages: If your order arrives damaged, contact us immediately with your order number and photos of the damage. We will arrange a replacement or issue a refund.
- Lost Packages: If your package is marked as “delivered” but you have not received it, contact us within 48 hours so we can investigate with the carrier and arrange a resolution.
Returns
For information on returns and exchanges, please see our Refund and Returns Policy.
Contact Us
If you have any questions about shipping or need assistance with your order, reach out to our customer service team:
Email: support@longneckdispensaries.com
Phone: 302-945-2809
Business Hours: Monday – Friday, 9 AM – 9 PM (EST)